To provide quality service while ensuring the confidentiality and security of personal data, we are committed to respecting current legal and ethical standards regarding privacy.

This entity is responsible for processing all personal data collected through its websites, customer accounts, digital channels, and related applications. The data collected is processed automatically and used to provide requested information, administrative support, and future proposals.

Our digital channels offer a secure home banking service exclusively for customers with an active contract. Customers can view their accounts, request credit limit increases, reuse credit, make other requests, and ask questions. Before using any service, customers must carefully read the Terms and Conditions.

The applications for partners are used for presenting and managing financing solutions available to customers.

In compliance with applicable law, as the data subject, you have the right to access your personal data, request portability, request corrections, and, as permitted by applicable laws and regulations, object to the processing of your data and request its limitation or deletion. You also have the right to withdraw your consent at any time, when the processing is based on consent.

If you believe your data rights have been violated, you have the right to file a complaint with the supervisory authority. The relevant authority is: Data Protection Authority Contact: Email: [support@yourloanshub.com]

For additional information or to exercise your data subject rights, you may contact us through the following methods: Customer Service, Email: [support@yourloanshub.com], or via digital channels.

We have appointed a Data Protection Officer (DPO), available at: [support@yourloanshub.com].

We may record phone calls made to or received by our call centers for the purposes of verifying transactions and communications related to contractual relationships, with a retention period of 24 months unless needed for evidence in the case of disputes. Calls may also be monitored randomly for quality assurance, with a retention period of 30 days. When calls are recorded, users will be informed and asked for prior consent. If consent is refused, alternative contact methods will be provided (e.g., email, letter, or a non-recorded phone line).

Please note that the contract proposals and forms contain specific clauses regarding personal data protection. Before subscribing to any financing solutions, customers must carefully read and agree to the options provided in these clauses.

Our privacy policy applies solely to our websites and applications. It does not cover third-party websites linked from our pages. The provision of such links does not involve the transfer of data, products, or services, nor is the provider responsible for the content or functionality of third-party sites.

We are committed to maintaining professional confidentiality regarding the personal data we process. We have implemented security measures to prevent unauthorized access, alteration, disclosure, or destruction of personal data. However, data transmission over open networks can expose information to unauthorized third-party access.

All intellectual property rights related to the content of our websites and digital channels, except for those provided by external entities, belong to us, including trademarks, logos, information, tools, mobile apps, page designs, and multimedia elements.

Reproduction of any element from our websites, including images, videos, or any multimedia content, without prior written authorization from us or the external entities providing the information is prohibited.